Thank you for choosing Shapure! We strive to provide you with quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our hassle-free return policy.
RETURN PROCESS
Customer Initiated Returns:
- The first step is for the customer to initiate the return process by shipping the item back to us.
- Please email our customer service at care@shapure.com or fill out the Complaint form to start the return process.
- After contacting customer service, securely place the item in its original packaging.
Shipping Address for Returns:
Shapure
Gupta Niwas C-4/54c Dayalpur Karawal nagar road
Delhi, New Delhi 110094
India
Note: The customer is responsible for all return shipping charges. We recommend using a trackable shipping method.
RETURN RECEIVED AND REPLACEMENT PROCESS
Upon receiving the return, our team will inspect the item’s condition. If the item meets our return policy criteria, we will proceed with the replacement process.
Please allow at least ten (10) days from the receipt of your item for us to process the return or exchange.
We will notify you by email once the return has been processed.
EXCEPTIONS
- For defective or damaged products, contact us at +91 8802513199 or care@shapure.com to arrange a replacement.
- Products with manufacturing defects or damage are eligible for return.
- The product must be in its original condition to qualify for a return.
QUESTIONS
If you have any questions or concerns about our return policy, feel free to reach out to us:
Customer Service Number: +91 8802513199, Email: care@shapure.com
Thank you for choosing Shapure! We appreciate your business and aim to make your shopping experience with us as enjoyable as possible.
